Return Policy

At Stroor, we are committed to providing you with high-quality products and an excellent shopping experience. If you are not satisfied with the product you purchased, you can take advantage of our 30-day free return policy. Please read the details below to learn how to handle returns and exchanges.

Company Information

Company Name: Yongkang Bingqi Import and Export Co., Ltd.

Company Address: No. 105, Tangdong Natural Village, Qingtangfan Village, Tangxian Town, Yongkang City, Jinhua City, Zhejiang Province (Self-declaration)

Return Address: Same as above

Legal Person: Shi Mengna

Contact: service@stroor.com, Tel: 18239182852

Return Policy

Return Period: You can apply for a return within 30 days from the date of receipt of the product.

Return Conditions:

The product is unused and in original condition, including packaging, labels and accessories.

Provide a valid proof of purchase.

Return Process:

Please contact our customer service team at service@stroor.com or call 18239182852 to explain your return request.

The customer service staff will guide you through the return steps and provide a return authorization.

Send the product back to our return address: No. 105, Tangdong Village, Qingtangfan Village, Tangxian Town, Yongkang City, Jinhua City, Zhejiang Province (self-declaration).

We will process a refund or replacement after receiving the returned product and confirming that it meets the return conditions.

Exchange Policy

If you need to replace the product, please follow the above return process and state the model and specifications of the product to be replaced when communicating with customer service.

The new product will be sent as soon as possible after confirming receipt of the returned product.

Freight Instructions

All returns and exchanges are free of charge, and we will bear the round-trip shipping costs.

Notes

If the returned product does not meet the return conditions, we reserve the right to refuse the return.

Processing time may vary depending on the specific situation, but we will do our best to speed up the processing.

Thank you for choosing Stroor. If you have any questions, please feel free to contact us. We are willing to provide you with a satisfactory solution.