Logistics Policy

At Stroor, we are committed to providing our customers with fast and reliable delivery services. Please read the following logistics policy to understand how we handle the delivery of your order.

Company Information

Company Name: Yongkang Bingqi Import and Export Co., Ltd.

Company Address: No. 105, Tangdong Natural Village, Qingtangfan Village, Tangxian Town, Yongkang City, Jinhua City, Zhejiang Province (Self-declaration)

Return Address: Same as above

Legal Person: Shi Mengna

Contact: service@stroor.com, Tel: 18239182852

Delivery Area

We provide delivery services throughout Australia, no matter where you are, you can enjoy our high-quality home planting tools and supplies.

Free Shipping Policy

Free Shipping for the Whole Store: All orders enjoy free delivery, no additional shipping costs.

Delivery Time

Standard delivery time is 5-10 working days. The specific arrival time may vary slightly from region to region.

Please note that delivery time may be delayed due to holidays or special circumstances, but we will do our best to ensure timely delivery.

Order Processing

We will process your order within 24 hours after receiving it.

Once the order is shipped, we will send you a confirmation email with tracking information via email, so that you can track the status of the package in real time.

Returns and Exchanges

For returns and exchanges, please refer to our Return and Exchange Policy for details.

The address for returning goods is: No. 105, Tangdong Natural Village, Qingtangfan Village, Tangxian Town, Yongkang City, Jinhua City, Zhejiang Province (self-declaration).

Customer Support

If you have any questions or need help with logistics, please feel free to contact our customer service team at service@stroor.com or call 18239182852. We provide 24-hour online service to answer all your questions.

Thank you for choosing Stroor, we look forward to providing you with a satisfactory shopping experience!